Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
All notices from totallyhaircare to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to totallyhaircare shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to totallyhaircare five (5) days after the date sent.
All content appearing on this Web site is the property of:
Copyright © 2014-2017 totallyhaircare. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2017 totallyhaircare. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by totallyhaircare. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of totallyhaircare or any third party, except as expressly granted herein.
- Use Of Site
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
- Shipping & Delivery
TotallyHaircare.com values you as a customer. We will do everything in our power to make sure you have an enjoyable experience when purchasing through TotallyHaircare.com.
When you choose your shipping method during checkout, we'll estimate the delivery date for you. We base the date range we give you on the estimated processing time and the shipping method you choose. You can also use this formula to determine when your order will arrive:
The amount of time it takes from the moment you submit your order until we place it on a truck for shipment. This is indicated as "usually ships" time on every product description. Processing time may vary, based on the size and availability of your item.
Depends on the shipping method you choose. Please see the chart below for estimated shipping times.
Total Delivery Time:
The amount of time it takes from the moment you submit your order until the packages arrive. During the checkout process, we will update you by e-mail with tracking numbers and any other pertinent information regarding your order.
Business days exclude Saturdays, Sundays and major holidays. Estimated total delivery time applies to in-stock products only (not pre-orders or backorders). If we have to review an order for security reasons, that review may affect the Estimated Processing Time. We can't guarantee Estimated Shipping Times. Those are determined by the specific carrier.
Shipping and Processing Costs:
We charge a per-pound price based on the total weight of each shipment. We calculate our rates per shipment, based on total weight, minimum of one pound. If you're shipping to more than one address, we'll charge you the base and per pound rate for each separate shipment. We may add a handling surcharge to a few items because of their large size. You'll find surcharge information included in the product description.
- Return Policy
You may return new, unopened items sold and fulfilled by TotallyHaircare.com within 10 days of delivery for a product refund only, we will not refund the cost for shipping. Items should be returned in their original product packaging. Contact us through our online contact form for returns and we will guide you through the process. Claims for damaged or missing shipments must be made against the respective carrier. Please save your tracking number for your records.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.