TotallyHaircare.com values you as a customer. We will do everything in our power to make sure you have an enjoyable experience when purchasing through TotallyHaircare.com.

 

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Shipping Policy:

 

When you choose your shipping method during checkout, we'll estimate the delivery date for you. We base the date range we give you on the estimated processing time and the shipping method you choose. You can also use this formula to determine when your order will arrive:

 

Processing Time:

The amount of time it takes from the moment you submit your order until we place it on a truck for shipment. This is indicated as "usually ships" time on every product description. Processing time may vary, based on the size and availability of your item.

 

Shipping Time:

Depends on the shipping method you choose. Please see the chart below for estimated shipping times.

 

Total Delivery Time:

The amount of time it takes from the moment you submit your order until the packages arrive. During the checkout process, we will update you by e-mail with tracking numbers and any other pertinent information regarding your order.

 

Business days exclude Saturdays, Sundays and major holidays. Estimated total delivery time applies to in-stock products only (not pre-orders or backorders). If we have to review an order for security reasons, that review may affect the Estimated Processing Time. We can't guarantee Estimated Shipping Times. Those are determined by the specific carrier.

 

Shipping and Processing Costs:

We charge a per-pound price based on the total weight of each shipment. We calculate our rates per shipment, based on total weight, minimum of one pound. If you're shipping to more than one address, we'll charge you the base and per pound rate for each separate shipment. We may add a handling surcharge to a few items because of their large size. You'll find surcharge information included in the product description.

 

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Return Policy:

 

You may return new, unopened items sold and fulfilled by TotallyHaircare.com within 10 days of delivery for a full refund. Items should be returned in their original product packaging. Contact us through our online contact form for returns and we will guide you through the process and even supply you with a return mailing label you can print out. Claims for damaged or missing shipments must be made against the respective carrier. Please save your tracking number for your records.

 

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.